Many times leaders forget that often their actions and what they don’t say are just as important when communicating with employees.
Often times the unspoken messages are trusted more then the spoken words. Have you ever had someone tell you that you are doing a great job, but with a stern or blank expression on their face? It doesn’t really make you believe that you are doing a good job, does it?
If the same leader were to greet you with a smile and shake your hand while complimenting your performance, it probably would mean something to you and is a lot more believable.
Below is a link to an article that discusses 5 communication issues that many leaders face and often are not even aware they are doing. I think everyone can attest to being on either sides of these communication issues at one time.
Written by: Diane Heavens