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Customer Service – Not Just For Customers!

Providing exceptional customer service plays a large role in gaining satisfied and loyal clients. But did you know that applying these skills internally can often result in a satisfied and loyal workforce? The concept of Internal Customer Service may seem like common sense, but sometimes the hustle and bustle of a busy day gets the better of us, and can lead to missed deadlines or unanswered emails. Here are some reminders to ensure your internal customers are getting the same exceptional treatment as your external customers: Being present in their presence: When attending a meeting with a client, you would never think to scroll through your Twitter feed,...

How to Close a Sale and Keep Your Client Base Strong

So you have made the sale, how do you ensure you keep the client?  The key is in the customer service and keeping up with consistent points of contact.  Too many transitions and introductions over time make the client feel like they are not important. Some points below can help you keep that client and continue to grow your client base! Get to know your support team. When a potential client can sense a genuine respect between team members, it gives them the confidence and you can close your sale! Why not pull in some key support team members during your first round of discovery meetings? This provides...

Effective Ways to Boost Employee Morale

Health and Wellness
Low morale can be a concern because it means that your workforce may not just be unhappy, but it also means employees are unlikely to be performing to their best capability. Some indications of low morale may include; low productivity, high turnover, and increased inter-personal conflicts. These are factors that could negatively affect highly skilled and engaged employees, which can be detrimental to the overall bottom-line of the organization. Even the most mundane of jobs can be appealing to people, if the systems and environment are set up to be inspiring. The highest levels of profitability and productivity come when there is high morale in the workplace.  High...

The Importance of Mental Health

Personal Advice
Did you know that, in any given year, 1 in 5 people in Canada will personally experience a mental health problem or illness?  According to the Canadian Mental Health Association, by age 40, about 50% of the population will have, or have had, a mental illness. When thinking about being healthy, most people will take into consideration factors such as the food they eat and their workout routine, but physical health is only one piece of the puzzle.  It is important to consider your mental health as well.  The term “Mental Health” does not only relate to people with an anxiety disorder or clinical depression, for example.  Its...

The fine line of “Use it or Lose it” when it comes to your Group Benefits Plan

Health and Wellness
This time of year, we are receiving notices from our dentist, optometrists, and other healthcare providers reminding us that our benefits plan will renew in January.  They advise us that since we are paying for our benefits, we should maximize our usage to ensure nothing is left over as the funds will not carry over into the New Year.  They say “use it or lose it”; however, there are a few things you should be aware of with this way of thinking. If you pay a premium towards your benefits plan it makes sense that you would want to get your money’s worth out of your benefits.  You...