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Vision, Values, & Mission

Human Resources
When a company has a set vision, values, and mission it gives a direction for all future communications and goals. Having these ideals known within the company can help create a cohesive team and a united environment. The language we choose to use can say quite a lot about a company. What comes to mind when one says that a company is respectful and honest? Hardworking and professional? Efficient and effective? We have preconceived notions related to these words and deciding which ones we use in our communications can project different images of a company. These carefully chosen messages can also change the way clients and coworkers interact...

Health and Safety: Employer’s Responsibilities

Health and Wellness, WCB
All employers have the responsibility to provide a healthy and safe place to work. Whether a business is small or large, employers are required by law to take all reasonable precautions to protect their workers from illness or injury. Employers should be aware of the Occupational Health & Safety legislation for each province they have employees working in. A key success to providing a safe work environment is preventing injuries from occurring in the first place. This can be achieved by establishing a health and safety program, providing training to employees to ensure they have the skills and knowledge to perform their jobs safely, having first aid certified...

Accruing and Using Vacation Time

Health and Wellness, Payroll
As summer is now in full swing, workers will now want to enjoy the warm weather. There are several factors one must plan when they are getting ready for their summer vacations. One of these facets is informing your employer of your upcoming time away from work and discussing how you wish to apply your vacation pay during this period. Employees in Canada receive certain amount of agreed upon paid time off each 12-month period. While this vacation can vary for each worker, it is legislated that every employee is entitled to vacation time off and at minimum two weeks of vacation pay. These two weeks of pay...

Updating Client Information

Business, Implementation
The day-to-day processes of your business can be disrupted when client information is not kept up to date. It is best to have regular reviews of such materials as it only takes one miscommunication to a client to cause confusion. To maintain a professional and reliable relationship with your company’s patron, the process of updating client information should start internally. The first step to updating client information is to look at your past communication logs with your client. These logs might include phone calls, emails, or physical documents. There may be conflicting communications that you have received from different client contacts, so it is best to make notes...

Following Up With Clients

Onboarding clients is a unique process. It can be simple but more often than not, you may have to put serious effort into it, no matter what industry you are in. Some would think that after a contract is signed, the job is done and you can move on to the next prospective client. However, your relationship with the client shouldn’t end after the onboarding process is complete. It’s important to follow-up with your clients and continue a working relationship with them. This provides many benefits for them and your company. You want to show your client that your goal is to help them achieve their business needs....