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Is Cold Calling Dead?

Business, Personal Advice, Sales
“Cold Calling”, or reaching out to a potential customer with no prior interaction, can be one of the most daunting aspects of sales. So much so that it often keeps good people away from the profession! The question almost everyone asks when diving into a sales role is “Do I have to do cold calling?” There is a wave of thought that believes the era of cold calling is dead. Networking seems to be the way to become successful in sales, as this is where all the big deals take place. Senior-level contacts will often not accept cold calls, and the only way to meet them, connect, and...

Taking A Second Look At Co-Employment

Business
American companies expanding into Canada may initially believe that co-employment, or employer of record-type services, may be their best option. However, there are multiple advantages to managing your employees under your own Canada Revenue Agency (CRA) Business Number. Co-employment can blur the lines in an employer–employee relationship. In Canada, whoever directs the day to day activities of the employee is deemed to be the true employer of record. When embarking on a co-employment relationship with employees, you may be subject to higher fees for Workers Compensation (WCB). Your premiums will be based on the industry classification of the co-employer, as all employees are pooled together. The rates will...

Customer Service – Not Just For Customers!

Business
Providing exceptional customer service plays a large role in gaining satisfied and loyal clients. But did you know that applying these skills internally can often result in a satisfied and loyal workforce? The concept of Internal Customer Service may seem like common sense, but sometimes the hustle and bustle of a busy day gets the better of us, and can lead to missed deadlines or unanswered emails. Here are some reminders to ensure your internal customers are getting the same exceptional treatment as your external customers: Being present in their presence: When attending a meeting with a client, you would never think to scroll through your Twitter feed,...

How to Close a Sale and Keep Your Client Base Strong

Business
So you have made the sale, how do you ensure you keep the client?  The key is in the customer service and keeping up with consistent points of contact.  Too many transitions and introductions over time make the client feel like they are not important. Some points below can help you keep that client and continue to grow your client base! Get to know your support team. When a potential client can sense a genuine respect between team members, it gives them the confidence and you can close your sale! Why not pull in some key support team members during your first round of discovery meetings? This provides...

Take a second look at Co-Employment Relationships

Business
American companies expanding into Canada may initially believe that Co-Employment or Employee Leasing may be their best option, but there are multiple advantages to managing your employees under your own Canada Revenue Agency (CRA) payroll number. Co-employment can blur the lines in the employer –employee relationship.  In Canada, whoever directs the day to day activities of the employee is deemed to be the employer of record.   When embarking on a Co-Employment Relationship with employees, usually you are subject to higher fees for Workers Compensation (WCB).  Your premiums will be based on the industry classification of the co-employer, that’s because all employees are pooled together.  The rates will be...