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Customer Service – Not Just For Customers!

Providing exceptional customer service plays a large role in gaining satisfied and loyal clients. But did you know that applying these skills internally can often result in a satisfied and loyal workforce? The concept of Internal Customer Service may seem like common sense, but sometimes the hustle and bustle of a busy day gets the better of us, and can lead to missed deadlines or unanswered emails. Here are some reminders to ensure your internal customers are getting the same exceptional treatment as your external customers: Being present in their presence: When attending a meeting with a client, you would never think to scroll through your Twitter feed,...

How to Close a Sale and Keep Your Client Base Strong

So you have made the sale, how do you ensure you keep the client?  The key is in the customer service and keeping up with consistent points of contact.  Too many transitions and introductions over time make the client feel like they are not important. Some points below can help you keep that client and continue to grow your client base! Get to know your support team. When a potential client can sense a genuine respect between team members, it gives them the confidence and you can close your sale! Why not pull in some key support team members during your first round of discovery meetings? This provides...

Take a second look at Co-Employment Relationships

American companies expanding into Canada may initially believe that Co-Employment or Employee Leasing may be their best option, but there are multiple advantages to managing your employees under your own Canada Revenue Agency (CRA) payroll number. Co-employment can blur the lines in the employer –employee relationship.  In Canada, whoever directs the day to day activities of the employee is deemed to be the employer of record.   When embarking on a Co-Employment Relationship with employees, usually you are subject to higher fees for Workers Compensation (WCB).  Your premiums will be based on the industry classification of the co-employer, that’s because all employees are pooled together.  The rates will be...

Human Resource Outsourcing; Indicators That You Are Ready to Take the Step

If you are Business Owner that is well past the start-up stage and your business is growing, you may be ready to take the step towards HR outsourcing. It is an exciting time when your client base increases and the steady stream of new projects are coming in. Of course, now you are hiring additional staff to meet the increasing demands but somehow the excitement of growing your business is being replaced by a new kind of stress: trying to be two places at once. The multi-tasking can be exhausting along with the attempts to be all things to all people. Do you feel like you are able...

A Fool Proof Plan for Outsourcing your Payroll, HR, WCB and Benefits Administration in the New Year

Approaching the end of October, many are planning for the New Year. What decisions need to be made before on boarding with a full service employee management solution? Here are some tips to ensure a smooth and seamless transition. While you want to be in compliance with labour and Canadian Revenue Agency legislation, it is important to choose a service firm that is able to be consistent with the values and culture of your organization. When onboarding you will need to provide supporting documentation for your Canada Revenue Agency Account (along with Quebec Rev if applicable) & Worker’s Compensation account (Along with CSST if applicable). It is a...