More and more companies are realizing the value of outsourcing non-core competencies in order to focus on growing their business. There are still many however that hesitate in handing off any responsibilities that are typically done “in-house”.
How do I know the people I am outsourcing to are competent?
There are a couple of ways to ensure you choose a quality provider. First, research the history of the company and find out how long they have been providing the services you need. Companies that have been around for a long time have probably done so because they are doing something right! Second, ask for references. Client references are a great way to check on how the provider has been able to help and ensure the information you are receiving from the provider is in fact accurate. In other words, you can feel confident that they will do what they say they are going to do.
Are there any hidden costs?
One of the reasons to outsource is to cut down and control your costs so it is best to know ALL of the costs from the start! Beware of additional fees for items such as reporting, licensing and set-up. Be sure to compare apples to apples. Often in outsourcing, you are comparing costs of providing the service “in-house” internally to the outsourced solution. Don’t forget to compare the hidden costs of your in-house solution as well.
Am I going to lose control?
This is a common fear among business owners especially after they have, in many instances, spent years growing their company to where it is today. Before signing the contract be sure that you can schedule a regular meeting with the provider to keep you in the loop and also ask if they can provide you with regular reports.
Once you get over these hurdles, you will be that much closer to getting back to the primary goal of your organization, growing your business!